General Conditions of Sale

Updated on 04/23/2024

PREAMBLE
The company ADS Formation et Produits, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 753 285 808, whose registered office is located at 87 rue Réaumur in Paris (75002), operates a website www.ievadistrib.pro from which it sells online products related to the beauty of the eyes. The purpose of these general conditions is to define the conditions under which the sales contract is entered into between ADS Formation & Produits and its customers.

1 - DEFINITIONS

Whenever, in these general conditions, the following words are written, in the singular or plural, with a capital letter, they will have the following meaning:
ADS TRAINING & PRODUCTS: means the company: ADS TRAINING & PRODUCTS as described in the preamble as well as any natural or legal person that it may substitute to sell on the Site.
Customer: means the natural person who declares to be of legal age or the legal entity represented by a natural person acting on behalf of this legal entity and declaring to have the power to bind it and who, holding a customer account, wishes to purchase one or more products sold by ADS FORMATION & PRODUITS.
Contract: means the sales contract concluded via the Site between the Client and ADS FORMATION & PRODUITS and governed by these general conditions of sale.
Product Sheet or Sheet: means the description of a Product which includes at least a photo of the Product, its price expressed in euros including tax, a description of its essential characteristics including in particular, if it is a cosmetic product, the list of ingredients which compose it, its function, the precautions for use, the nominal quantity and the capacity of the bottle.
Party: means, together or separately depending on the context, the Client and/or ADS FORMATION & PRODUITS in their capacity as parties to the Contract.
Products: means the products offered for sale on the Site, including cards and gift vouchers.
Site: means the website currently accessible in particular from the address www.ievadistrib.pro

2 - ENFORCEABILITY OF THE GENERAL CONDITIONS

2.1 These general terms and conditions apply to the relationship between ADS FORMATION & PRODUITS and the Clients and define the respective obligations of the Parties. Before finalizing their order, the Client must carefully read these general terms and conditions, which are presented to them in a new window of their Internet browser. By checking the box "I have read and unreservedly accept the general terms and conditions of sale", the Client fully and irrevocably accepts these general terms and conditions. In addition, these general terms and conditions are accessible at any time on the Site and are sent to the Client by email at the same time as the confirmation of their order. In addition, if the Client is a legal entity, the person who has created the customer account in the name and on behalf of the Client and who has consequently accepted these general terms and conditions is responsible, within the meaning of Articles 1120 et seq. of the French Civil Code, for compliance with these general terms and conditions by the Client's employees, agents, partners, co-contractors, affiliates, and representatives.
2.2 The version of the general terms and conditions applicable to an order is the one validated by the Customer on the day of the order. In this regard, the Customer is informed that ADS FORMATION & PRODUITS reserves the right to modify these general terms and conditions between two orders. It is therefore possible that the general terms and conditions of sale may change between two orders placed by the Customer. By checking the box referred to in Article 2.1 above when ordering, the Customer is deemed to have read the general terms and conditions of sale for each new order.
2.3 These general conditions prevail over any other contractual or pre-contractual document which the legal entity Client may rely on.

3 - CUSTOMER ACCOUNT

3.1 The Customer account allows the Customer to:
- consult the history and details of your orders;
- return or exchange Products;
- add or modify its delivery and/or billing address, it being specified that such an addition or modification is only open, for a given order, as long as said order has not yet been validated by ADS FORMATION & PRODUITS;
- manage your subscriptions to solicitation emails;
- manage your personal information.
3.2 To create a customer account, you must be either (i) a natural person of legal age within the meaning of your national legislation, or (ii) a legal entity represented by a natural person acting on behalf of this legal entity and having the authority to bind it; and cumulatively, be capable of entering into a contract under your national legislation. To create your customer account, you must complete a form. Natural persons must provide their surname, first name, postal address, date of birth and email address. Legal entities must provide their company name, registration number in a trade and companies register, a VAT number and, where applicable, the benefit of a franchise or specific exemption scheme, the postal address of the registered office or main establishment and email address as well as the surname, first name and position of the natural person who declares that they have the authority to bind the legal entity to conclude the Contract. In any event, it is prohibited to use (i) a pseudonym or any other designation or name of use that does not comply with actual civil status data and/or legal data and/or (ii) data that would have the purpose or effect of concealing one's identity. In this regard, the Client undertakes to provide only accurate, sincere and complete information and is prohibited from creating a customer account on behalf of third parties or allowing a third party to use their customer account. Finally, for the effective creation and subsequent use of their customer account, the Client must create a password.
3.3 Once the form has been completed, the Customer will receive an email confirming the creation of their customer account and login details. The email address provided and the password thus created constitute the identifiers that allow the Customer to access their customer account at any time, from the Site's homepage or from the "shopping cart" page. In this regard, each Customer must ensure that their password remains confidential. The Customer must immediately notify ADS FORMATION & PRODUITS if they suspect fraudulent use of their customer account. Each Customer may only have one customer account. Failure to comply with any of the provisions of this article may lead ADS FORMATION & PRODUITS to take measures that may include closing the customer account. If applicable, ADS FORMATION & PRODUITS will send the Customer an email detailing the facts alleged against the Customer and which justify the measures being considered to ensure compliance with the provisions of this article. The Client will have the opportunity to respond in order to provide any element likely to release him from liability. In the absence of a satisfactory response within 8 days from the sending of the first email by ADS FORMATION & PRODUITS, the latter reserves the right to close the Client's account.
3.4 The Customer may, at any time, modify the information appearing in his customer account as well as delete it.

4 - ORDER PROCEDURE

4.1 The Customer may at any time select Products from the Product Sheet and add Products to their selection by clicking on the “add to cart” tab, before completing their purchases or continuing their browsing. The Customer’s selection can be viewed on the “cart” page of the Site. This “cart” page summarizes the information relating to the Product(s) selected by the Customer, including in particular the information included in the Sheet for each Product.
4.2 When the Customer already has a customer account, he/she must be identified at this stage in order to validate his/her order. When the Customer does not yet have a customer account, he/she is invited to create one, by following the procedure described in article 3 of these conditions, in order to validate his/her order.
4.3 Once identified, and before finalizing his order, the Customer must (1) validate his delivery method and (2) complete the delivery information necessary for the successful dispatch of his order: country of delivery, title, first name, last name, telephone number, delivery address. Once the delivery method has been validated by the Customer, the Customer will be informed of the delivery price and can pay for his purchases and finalize his order by clicking on the "order and pay" button on the Order summary page, provided that he has previously accepted these General Terms and Conditions by checking the box "I have read and unreservedly accept the general terms and conditions of sale".
4.4 The order will be definitively validated by the payment of the price corresponding to the total amount of the order. The sales contract will then be definitively concluded. Definitively validated orders are transmitted to ADS FORMATION & PRODUITS for processing. ADS FORMATION & PRODUITS reserves the right not to accept an order from a Customer who has not fully or partially paid for a previous order or with whom it is in dispute for a previous order, or if it reasonably believes that this Customer has violated these general conditions of sale. In such a case, ADS FORMATION & PRODUITS will send an email to the Customer explaining the reasons why their order has not been processed and inviting them either to regularize the situation or to provide any element that would be likely to release them from liability.
4.5 An order summary is sent to the Customer by email after their order has been definitively validated. The acknowledgment of receipt mentions the total amount of the order, information relating to the total price of the order and the delivery time, the essential characteristics, quantity and price of the Products purchased. A copy of these general terms and conditions of sale is also attached to the order summary email. The invoice can also be viewed and downloaded on the Site from the Customer account. The Customer is advised to keep this acknowledgment of receipt on paper or electronic media.
4.6 Pursuant to Article L.213-1 of the French Consumer Code, when an order is for an amount equal to or greater than €120, ADS FORMATION & PRODUITS shall keep the document certifying the contract concluded between ADS FORMATION & PRODUITS and the Customer electronically for 10 years from the date of delivery of the Product(s). The Customer then has access to this document upon request made to ADS FORMATION & PRODUITS.

5 - CARD AND GIFT VOUCHER


5.1 Gift Card: The Customer may purchase a gift card on the Site. Each gift card corresponds to one or more services, the content of which is detailed in the Gift Card Product Sheet.
5.1.1 After validation and full payment of his order, the Customer receives a summary by email under the same conditions as those detailed in article 4.5 of these general conditions.
5.1.2 The gift card cannot be dematerialized and will be delivered, on paper, under the same conditions as those detailed in article 8 of these general conditions.
5.1.3 The gift card can only be used in Atelier du Sourcil stores, the list of which is available on the Site.
5.1.4 The gift card is valid for one (1) year from the date the order is validated.
5.2 Gift voucher: the Customer also has the option of purchasing a gift voucher on the Site, the value of which they can freely choose, including tax, without this exceeding €999 including tax.
5.2.1 The gift voucher is necessarily dematerialized and requires the Customer to provide the first and last name of the beneficiary of the gift voucher as well as the email address to which the gift voucher will be sent, it being specified that this address may be that of the Customer or that of any other person, including that of the beneficiary of the gift voucher.
5.2.2 After validation and full payment of his order, the Customer receives a summary by email under the same conditions as those detailed in article 4.5 of these general conditions.
5.2.3 The gift voucher may be used on the Site or in Atelier du Sourcil stores, the list of which is available on the Site.
5.2.4 The gift voucher is valid for one (1) year from the date on which the order is validated.

5.3 Gift cards and gift vouchers are neither exchangeable nor refundable.

6 - OPINIONS AND COMMENTS

6.1 The Customer who has a customer account has the possibility of leaving a review or comment on the Product(s) that he has purchased.
6.2 To do this, the Customer clicks on the “rate it” button located near the Product photograph or the “give your opinion” button located at the bottom of the Product Sheet. He must then complete the corresponding form and in particular indicate, without fail, the date on which he purchased the Product on which he wishes to leave a review.
6.3 After publication of their review, the Customer retains the option to modify it by logging into their customer account and accessing the “my reviews” section.
6.4 The Client undertakes to provide a sincere and authentic review. The Client shall refrain from making statements that are false, inappropriate, defamatory, or contrary to the law and morality. In this regard, ADS FORMATION & PRODUITS reserves the right to refuse, at its sole discretion, to publish a review that does not comply with these general terms and conditions. In this case, ADS FORMATION & PRODUITS will inform the Client by email of the reasons why their review cannot be published. The Client will then have the opportunity to submit a new review, this time in accordance with these general terms and conditions.
6.5 In accordance with Article D.111-17 of the French Consumer Code, next to each published notice the following is indicated:
- the date of publication of the notice;
- the date of purchase of the Product by the Customer;
- the fact that the opinions are subject to moderation after the fact;
- the fact that the reviews appear in chronological order, from the most recent to the oldest.
6.6 The publication of a notice does not entitle the Client to any compensation.
6.7 A published review will be kept for the entire duration of the online publication of the Product to which it relates, without this duration being able to exceed 7 years from the publication of the review.
6.8 The Client is aware that anyone may report a review whose content is illicit or inappropriate or whose authenticity they doubt. Reporting a review must be justified and sent by post to ADS FORMATION & PRODUITS, Complaints Department, 87 rue Réaumur, – 75002 Paris or by email to contact@ievadistrib.pro

7 - PRICE AND METHODS OF PAYMENT

7.1 Prices are expressed in euros, all charges included. VAT is applied at the rate in effect at the time of the order and included in the displayed price. These prices do not include shipping costs, the price of certain packaging or other optional services. Thus, except for gift cards and vouchers and/or unless otherwise specifically offered, the Customer must pay, in addition to the price of the Product, a contribution to shipping costs which will be determined based on the weight and volume of the Product and the delivery method chosen by the Customer. The amount of this contribution to shipping costs will be specified before the Customer confirms the order.
7.2 In certain cases, ADS Formation et Produit may offer special payment conditions, including deferred payment. ADS Formation et Produit nevertheless reserves the right to remove special payment conditions in the event of late payment of at least one due date.
7.3 The Client has the option of choosing the payment method of their choice from among the different payment methods offered by ADS Formation et Produits and detailed below:
7.3.1 Payment by VISA, CARTE BLEUE, AMERICAN EXPRESS and MASTERCARD bank card: This payment method is secured by encryption. An SSL encryption system is in place to protect personal data and payment data. ADS Formation et Produits reinforces payment security thanks to the “3D secure” system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing the identity of the cardholder to be verified and the transaction to be validated. Each bank has its own authentication.
7.3.2 Payment by PayPal: PayPal is a service that allows the Customer to pay online without sharing banking information with ADS Formation et Produits. To secure the purchase, PayPal encrypts and secures banking information and never communicates it to the payment recipient. To pay via PayPal, the Customer must have a PayPal account and must enter their PayPal credentials on the Site when paying for their order.
7.3.3 Scalapay Payment: Scalapay is a 3x payment service with no fees. To pay via Scalapay, the Customer must have a Scalapay account and must provide their Scalapay credentials on the Site when paying for their order.
7.3.4 Deferred payment: the Customer has the option to pay using one of the payment methods offered when ordering by clicking on the link in the "My Account / My Orders" area. The Customer can also make a bank transfer to the bank account indicated on the order invoice. To facilitate the execution of deferred payments and avoid losing the advantage of deferred payment, ADS Formation et Produits offers the establishment of a SEPA direct debit mandate.

8 - DELIVERY AND SHIPPING COSTS

8.1 The Products are delivered to the delivery address indicated by the Customer at the time of ordering.
8.2 ADS FORMATION & PRODUITS only delivers the Products to mainland France and overseas France and to EU countries.
8.3 The delivery date depends on the delivery method chosen by the Customer. When the Customer chooses a delivery method, they will be provided with an approximate delivery date. The delivery time indicated may be modified if the order is finalized on a Saturday, Sunday, public holiday, or on a day when ADS FORMATION & PRODUITS is closed. Delivery times may also be extended around school vacation periods, particularly before and during the end-of-year holidays.
8.4 The Customer can track the status of his order from his customer account by clicking on the “my orders” tab and, when the Customer has chosen a delivery method with tracking, the delivery can be tracked directly on the carrier’s website with the tracking number provided.
8.5 ADS FORMATION & PRODUITS has chosen to entrust the delivery of its Products to Chronopost, UPS and DB Schenker depending on the final destination and the total weight of the order.
8.6 The Customer can choose different delivery methods depending on the delivery times, destination and total weight of the order:
8.6.1 Express delivery in mainland France and EU countries, by Chronopost. The Customer can have their order delivered to their home, or to the address of their choice, subject to payment of the flat-rate contribution to shipping costs. It will be delivered by Chronopost within 24 hours if the order is placed before 11 a.m. If the order is placed after 11 a.m., delivery will be made within 48 hours from the time the package leaves the ADS FORMATION & PRODUITS warehouse. The order will be delivered within these timeframes after validation of the order for Products in stock. Please note that delivery times may be extended due to government measures prohibiting heavy goods vehicles from driving on weekends. Delivery is free for orders over €200 and up to 70 kg. Below this amount, a weight-based rate will be charged.
8.6.2 Delivery by DB Schenker courier. Orders with a total weight greater than 69.99 kg are shipped to France and Europe by DB Schenker. A flat rate contribution to the delivery costs will be charged upon ordering: €75 for France and €100 for EU countries. The carrier will arrange a delivery date and time with the end customer. The average delivery time is between 4 and 10 days.
8.6.3 Delivery in Overseas France by UPS. The Customer may have their order delivered to their home or to the address of their choice, subject to payment of the flat-rate shipping fee. It will be delivered by UPS within 48 to 96 hours if the order is placed before 11 a.m. If the order is placed after 11 a.m., delivery will be made within 96 hours from the time the package leaves the ADS FORMATION & PRODUITS warehouse. The order will be delivered within this timeframe after validation of the order for Products in stock. Please note that delivery times may be extended due to government measures prohibiting heavy goods vehicles from traveling during weekends and airplanes in general. A flat-rate deposit of €26 is charged when ordering. ADS FORMATION & PRODUITS will re-invoice the full amount of the shipping costs.

9 - TRANSFER OF OWNERSHIP AND RISKS

9.1 The transfer of ownership and risks occurs when the delivery is complete, i.e. when the Product(s) ordered has/have been delivered to the address indicated by the Customer at the time of the order.
9.2 Consequently, any risk of loss or damage to the Product(s) ordered is transferred to the Customer at the time when the latter or a third party designated by the latter, other than La Poste (Chronopost), takes physical possession of it.
9.3 The person who physically takes possession of the Product(s) ordered by the Customer (i.e. himself or the person designated by him) is required to immediately check the conformity of the products received with the Products ordered.
9.4 In the event of an anomaly, of whatever nature and extent, (i) the person who physically takes possession of the Product(s) ordered by the Customer must imperatively report it on the delivery slip presented by the carrier when the order is handed over in person or (ii) the Customer must imperatively establish, within 24 hours following the physical taking of possession of the Product(s), a complaint via his customer account. Failing this, ADS FORMATION & PRODUITS cannot be held liable under any circumstances, unless the Customer can provide proof that the anomaly which is the subject of his complaint is attributable to ADS FORMATION & PRODUITS. The provisions of this article do not prevent the Customer from implementing the legal guarantees of conformity or hidden defects as the case may be.

10 - RIGHT OF WITHDRAWAL

10.1 This clause only applies to Customers who can be classified as consumers or non-professionals within the meaning of the preliminary article of the French Consumer Code. Other Customers do not benefit from any right of withdrawal.
10.2 The Customer may freely withdraw within 14 days of receiving their order. In the case of an order for several Products delivered separately, the 14-day period starts from the receipt of the last of these Products.
10.3 To withdraw, the Customer may, at their choice: (i) go to their customer account to complete the withdrawal form and obtain a return label, (ii) notify their decision to withdraw by means of a clear and unambiguous declaration by post to ADS FORMATION & PRODUITS, 87, Rue Réaumur 75002 Paris or by email to contact@ievadistrib.pro or (iii) use the model withdrawal form reproduced in the appendix to these general conditions.
10.4 The Consumer Customer then has a period of 7 days following communication of their return number to return the Product(s) to the following address: 87 rue Réaumur - 75002 Paris.
10.5 He must carefully package the Product(s) and include his return number(s) in his shipment by printing them from the site or copying them onto plain paper (in the event that he wishes to follow the return procedure provided on the Site).
10.6 The Customer is free to choose the method of sending their product and to take out insurance or not in case of loss, theft or destruction of their package. ADS FORMATION & PRODUITS does not cover any of these costs or the cost of transport and cannot be held responsible for the non-receipt of the Customer's package. The Customer is advised to opt for tracked shipping of the package. In general, all costs and risks related to the return of the Product(s) are the responsibility of the Customer.
10.7 If all the conditions relating to the exercise of the right of withdrawal are met, ADS FORMATION & PRODUITS will reimburse the Customer for the amount of the returned Product or order, including delivery costs, unless the Customer had chosen a more expensive delivery method than the standard delivery method. The reimbursement terms are as follows:
10.8 If the Customer paid by credit card, the card used will be credited with the amount of the order. If the Customer paid by bank transfer or bank check, ADS FORMATION & PRODUITS will make a transfer to the bank account used by the Customer to make the payment.
10.9 In accordance with Article L.221-28 of the French Consumer Code, the Consumer Customer may not exercise the right of withdrawal mentioned above or make a request for reimbursement, if the Product delivered to the Customer has been unsealed by the Customer after delivery for reasons of hygiene and health protection (such as, for example, mascara that has been opened or tweezers that have been removed from their packaging, etc.).

11 - INTELLECTUAL PROPERTY RIGHTS AND OTHER RIGHTS

ADS FORMATION & PRODUITS is the sole owner or, at the very least, has the right to exploit the Site and the elements comprising the Site such as brands, logos, texts, styles, graphic elements, photographs, videos, applications, software, files, databases, etc., over which it retains all of its property or usage rights. None of the provisions of these general conditions or of the Site may be interpreted as constituting a transfer or concession, even if only of a simple personal and non-transferable right of use, of the Site or one or more of its elements.

12 - CUSTOMER OBLIGATIONS

The Client undertakes to comply with these general conditions, French laws and regulations, as well as the laws and regulations of his country of origin when they are not contrary to the preceding.

13 - WARRANTY OF CONFORMITY AND OTHER WARRANTIES

13.1 ADS FORMATION & PRODUITS is bound by the legal guarantee of conformity and hidden defects with regard to Customers. The Customer who wishes to implement one of these guarantees must make a complaint by sending it to ADS FORMATION & PRODUITS either by mail to the complaints department of ADS FORMATION & PRODUITS at ADS FORMATION & PRODUITS, 87 Rue Réaumur – 75002 Paris, or by email to contact@ievadistrib.pro. The Customer is informed that he can implement these two guarantees, one not being exclusive of the other. However, the Customer cannot contest the conformity of the Product nor request the benefit of the guarantee of hidden defects by invoking a defect which was expressly mentioned in the Product Sheet and/or which was visible on the presentation photos.
13.2 The Customer has a period of 2 years from delivery to take action under the legal guarantee of conformity and a period of 2 years from the discovery of the defect to take action under the legal guarantee of hidden defects.
13.3 In his claim based on the legal guarantee of conformity, the Customer must expressly indicate whether he wishes to obtain the repair of the Product or its replacement.
13.4 However, ADS FORMATION & PRODUITS will not be required to respect the Customer's choice between repair and replacement whenever (i) this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the Product or the significance of the defect, as well as whenever (ii) this proves to be purely and simply impossible, for example when the Customer has requested the replacement of a Product that is no longer in stock or no longer sold on the Site.
13.5 When both repair and replacement prove impossible or cannot be implemented within one month of the Customer's complaint, ADS FORMATION & PRODUITS shall inform the Customer and indicate that they may either return the Product against reimbursement of the price or keep the Product against reimbursement of part of the price. The Customer must inform ADS FORMATION & PRODUITS of their decision to return or keep the Product within 7 calendar days following the day on which ADS FORMATION & PRODUITS notifies them of the impossibility of repairing or replacing the Product or the impossibility of doing so within one month of the Customer's complaint.
13.6 In the event of return of the Product, the Customer has a period of 7 calendar days from the day on which he informed ADS FORMATION & PRODUITS of his decision to return it. ADS FORMATION & PRODUITS will refund the price or part of the price according to the terms described in article 10.9 of these general conditions and will also reimburse the Customer for the amount of the shipping costs he incurred to return the Product.
13.7 Certain Products on the Site may be covered by a commercial warranty, corresponding to the manufacturer's warranty, to which ADS FORMATION & PRODUITS is not bound. In the event of a commercial warranty, this may be mentioned in the Product Sheet in question presented on the Site.
13.8 The scope and duration of this commercial warranty varies depending on the brand or manufacturer. Therefore, the Customer is invited to consult the legal warranty notice when it is provided with the Products and its specific terms.
13.9 EVA GROUP cannot be held responsible for any refusal by the manufacturer to apply the commercial warranty.
13.10 It is recalled that, in accordance with article L.217-15 of the French Consumer Code, the commercial guarantee does not deprive the Customer of the legal guarantees from which he benefits.

14 - LIMITATION OF LIABILITY OF ADS TRAINING & PRODUCTS

14.1 ADS FORMATION & PRODUITS will make its best efforts to ensure the availability of the Site. However, the Customer acknowledges that due to the nature of the Internet, this cannot be guaranteed, nor can access to their customer account. Access to the Site and/or the customer account may therefore – in particular for technical reasons (repairs, maintenance, updates, etc.) or inventory reasons – be suspended or limited, even if ADS FORMATION & PRODUITS undertakes to limit the frequency and duration of these suspensions or limitations.
14.2 ADS FORMATION & PRODUITS shall not be held liable under any circumstances for any direct, indirect, incidental, consequential, special, foreseeable or unforeseeable damages arising from or relating to the Contract or the use of the Site, other than those to which ADS FORMATION & PRODUITS is liable under a legal or regulatory provision of public order. In particular, ADS FORMATION & PRODUITS shall not be held liable for loss of data or turnover, loss of earnings or increase in costs and expenses, file reconstruction costs, operating losses, damage caused to equipment, etc. of a Client having entered into a Contract or used the Site unless it can be demonstrated that ADS FORMATION & PRODUITS committed a fault which directly caused damage to the Client and/or that the damage suffered by the Client results directly from a failure by ADS FORMATION & PRODUITS to fulfill one of its professional obligations.

15 - FORCE MAJEURE

ADS FORMATION & PRODUITS reserves the right not to perform or to suspend the performance of its obligations and to interrupt the operation of the Site, without formality or notice, in the event of force majeure as defined by the French Civil Code.

16 - INTEGRITY OF THE SITE

The Client undertakes not to harm the integrity of the Site. In this regard, the Customer undertakes in particular not to (i) use the Site in a manner that violates these general conditions, the laws and regulations of its country of origin and/or French laws and regulations, (ii) damage, disable, overload or alter the Site or attempt to do so, (iii) use automatic scripts or any other technology to extract or collect information from or through the Site or to interact with the Site, (iv) upload, publish, transmit, share, store, make available or distribute, in any manner whatsoever and for any reason whatsoever, on or through the Site, any element containing computer viruses or any computer code, file or program designed to interrupt, destroy, alter or limit the functionality of software, computer or telecommunications equipment of the Site, users of the Site or third parties, (v) upload, publish, transmit, share, store, make available or distribute, in any manner whatsoever and for any reason whatsoever, any element containing computer viruses or any computer code, file or program designed to interrupt, destroy, alter or limit the functionality of software, computer or telecommunications equipment of the Site, users of the Site or third parties, (vi ...i) upload, publish, transmit, share, store, make available or distribute, in any manner whatsoever and for any reason whatsoever, any element containing computer viruses or any computer code, file or program designed to interrupt, destroy, alter or limit the functionality of software, computer or telecommunications equipment of the Site, users of the Site or third parties, (viii) upload, publish, transmit, share, store, make available or distribute, in any manner whatsoever and for any reason whatsoever, any element containing computer viruses or any computer code, file or program designed to interrupt, destroy, alter or limit the functionality of software, computer or telecommunications equipment of the Site, users of the Site or third parties, (ix) upload, publish, transmit, share, store, make available or distribute, in any manner whatsoever and for any reason whatsoever, any element containing computer viruses or any computer code, file or program designed to interrupt, destroy, alter or limit the functionality reason whatsoever, on or through the Site, any content that is civilly or criminally reprehensible, totally or partially prevents others from using the Site, or harms ADS FORMATION & PRODUITS or its users or engages their liability in any way whatsoever, (vi) to send, put online, exchange or share on or through the Site, any content likely to engage its own liability, that of the users of the Site, that of ADS FORMATION & PRODUITS and/or that of its directors, associates, employees, collaborators or partners, towards third parties.

17 - NON-COMPLIANCE WITH THE GENERAL CONDITIONS BY THE CUSTOMER

17.1 In the event of non-compliance by the Customer with these general terms and conditions of sale, and without prejudice to other remedies, ADS FORMATION & PRODUITS reserves the right to limit, suspend, terminate or prohibit access to its Site and the customer account. In this case, ADS FORMATION & PRODUITS undertakes to send an email to the Customer explaining the reasons leading it to take the measure(s) it deems appropriate and inviting it to explain itself and/or to comply within 8 days of sending said email. In the absence of action or a satisfactory response from the Customer within this period, the measure(s) envisaged by ADS FORMATION & PRODUITS will be implemented within 8 days without this giving rise to any dispute on the part of or compensation for the benefit of the Customer.
17.2 ADS FORMATION & PRODUITS also reserves the right to take all technical and legal measures to prevent users, whether or not they are Clients, from accessing the Site, if it considers that their action(s) (i) undermine the security of the Site or other users, that they may engage the liability of a user, ADS FORMATION & PRODUITS, its directors, associates, employees, collaborators or partners or (ii) in contradiction with these general conditions and/or the laws and regulations in force and public order applicable in France or in the user's country of origin. In this case, ADS FORMATION & PRODUITS undertakes to send an email to the Client explaining the reasons leading it to take the measure(s) it considers appropriate and inviting it to explain itself and/or to comply within 8 days from the sending of said email. In the absence of action or satisfactory response from the Client within this period, the measure(s) envisaged by ADS FORMATION & PRODUITS will be implemented within 8 days without this giving rise to any dispute on the part of or compensation for the benefit of the Client.

18 - LAW AND JURISDICTION

18.1 These general conditions are governed by French law.
18.2 For any complaints, the Client may contact customer service by mail at the address ADS FORMATION & PRODUITS – customer service, 87 rue Réaumur – 75002 Paris, by email at contact@ievagroup.com or by telephone at 02 42 06 00 45.
18.3 If the response provided to the Customer does not satisfy him, and provided that the conditions of Article L.612-2 of the Consumer Code are respected, the Customer has the possibility of resorting free of charge to a consumer dispute mediation procedure by contacting the mediator of his choice or the mediation service of the Mediator of the Professional Federation of e-commerce and distance selling (FEVAD) to which ADS FORMATION & PRODUITS belongs and whose contact details are as follows: http://dev.mediateurduecommerce.com/index.php/espace-consommateur/
The FEVAD e-commerce mediator service - 60 rue la Boétie - 75008 PARIS
e-mail: mediateurduecommerce@fevad.com
18.4 The consumer or non-professional Customer is informed that, in the event of a dispute, he may, in particular, refer the matter to the court of the place where he resided at the time of the conclusion of the Contract or the occurrence of the damaging event.

Withdrawal form